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Terms of Service

Terms of service

Terms and conditions for purchase of goods and services

Terms and conditions of sale for purchases of goods and services in Mismoosh LTDas cross referred on your invoice. Please note, these terms apply where your invoice has a 9 DIGIT transaction number and refers to terms and conditions on Mismoosh LTD.co.uk

By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on +41 07507939354 / +41 01572821926 or go to the mobile section of our Mismoosh LTD retail stores. Note: Mismoosh LTD Retail store purchases must be returned in store. You won’t be able to return store purchases online.


"Conditions" means these terms and conditions;
"Goods" means any goods you purchase under these Conditions;
"Non-subscription Services" mean any Services other than Subscription Services;
"Personal Information" means the details provided by you to us;
"Services" means any services you order or otherwise purchase under these Conditions;
"Subscription Services" means Services to which you subscribe on an ongoing basis, for example technical support Services;
"Us/our/we" means Mismoosh LTD Retail Limited, a company registered in England and Wales under the number 10251092 with registered office at 74 Branston Road LE159RS Uppingham Rutland United Kingdom;
"Website" means either one of the websites located at www.Mismoosh.com or any other URL which may replace it; and
"You/Your" means the person ordering or otherwise purchasing the Goods or Services.

  1. Rights and Obligations

1.1. You undertake:
1.1.1. to pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. to notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4; and
1.1.4. not to impersonate any other person or entity or to use a false name.
1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Goods or Services available. We also reserve the right to change or add to these Conditions from time to time.
1.3. Unless you have placed an order for any Goods or Services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Good or Service:
1.4.1. to make it conform with any applicable safety or other statutory requirements; or
1.4.2. to make it reflect changes in the manufacturer's specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.
1.5. Goods and Non-subscription Services:
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods or Non-subscription Services, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods or Non-subscription Services for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control. We will take reasonable care to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto our system.
1.5.3. The purchase of software products is subject to your acceptance of the terms of any end user and/or licensing agreement(s) relating to such software.
1.5.4. We are under a legal duty to supply Goods that are in conformity with these Conditions.
1.6. Subscription Services only:
1.6.1. If you subscribe to Subscription Services, we will give you prior notice of any withdrawal of or changes to the Subscription Services or these Conditions.(i) where these changes are to your substantial detriment (which shall include but not be limited to an increase in the price of your Subscription Services of more than 10%), you can choose to cancel any unused portion of the Subscription Services without penalty before any such changes take effect. Your continued subscription to the Subscription Services following such change taking effect shall be deemed to be your acceptance of such change. (ii) Your right to cancel under Clause 1.6.1 (i) above does not apply where:(a) any price increase in relation to the Subscription Services does not exceed the Retail Price Index figure, the Consumer Price Index figure or similar in any twelve month period; or (b) the increase is as a result of any increase in VAT or other taxes or the introduction of a similar or new tax on the Subscription Service.
1.7. Estimated time frames for delivery of Goods or completion of Services are estimates only and delays may arise due to matters outside of our reasonable control.
1.8. Goods may be subject to EU and US export control laws and laws of the country where they are delivered or used. Under these laws, such Goods may not be sold, leased or transferred to restricted end-users (including to nationals of Cuba, Iran, North Korea, Sudan, and/or Syria) or countries or for restricted end-uses (including uses related to the development, production, use, or maintenance of "Weapons of Mass Destruction", including without limitation, uses related to nuclear, missile, and/or chemical/biological development). If Goods are supplied to you subject to any such Export Laws, such supply is subject to you not falling into any such restricted categories.

  1. Orders


2.1. Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the UK. Services that come with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we dispatch the Goods/commence the provision of the Services (as applicable).

The "confirmation" stage of the checkout process sets out the final details of your order. An order will be placed when you press the "confirm order" button or a similar function. We will then send you an order acknowledgment email detailing the products you have ordered. This is not an order acceptance and will be followed by a second email which confirms your order has been accepted and is on its way - we usually sent this on the next working day.
2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

  1. Price and Payment


3.1. The price of the Goods or Services (if any) shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise.
3.2. If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we may:
3.2.1. where you subscribe to Subscription Services, suspend the Services until payment is received and, if you continue to fail to make payment, cancel this agreement; and/or
3.2.2. where you have ordered Goods or Non-subscription Services, cancel this agreement; and/or
3.2.3. in any event, charge you interest (before and after any judgment) on the amount unpaid, at the rate of 2% per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest).
3.3. You confirm that any payment method you use is yours.
3.4. Payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by failure of such checks or authorisation.
3.5. Once your Goods have been collected and/or otherwise received by you, all risk of damage to, or loss of, the Goods shall pass to you.
3.6. Irrespective of your receipt of the Goods, the passing of risk or any other provision of these conditions, ownership shall not pass to you until we have payment in full for the Goods.
3.7. Until such time as the ownership passes to you, you shall hold the Goods on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Goods to us.

  1. Cancellation, Returns and Exchanges


4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days' written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit, call us on 0370 111 6565 or ask in store for details.
4.3. Subscription Services only:
4.3.1. Subject to Clauses 4.3.2 and 4.3.3 and without prejudice to Clause 4.1 above or to any other rights we have under the terms of these Conditions, either party can terminate this agreement at any time by giving the other party no less than 30 days’ written notice.
4.3.2. If Subscription Services come with a minimum term contract, without prejudice to our rights in Clauses 1 and 4.1 above, we will not terminate the Subscription Services during such a minimum term.
4.3.3. You can terminate the Subscription Services within such a minimum term but if you do so other than in exercising your rights under Clauses 1.6.1 and 4.1, we may charge you a cancellation fee.
4.4. Goods and/or Services ordered online or over the phone only
4.4.1. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.4.2. You may cancel any order for Services any time within 14 calendar days from the commencement of the contract for such Services. However, you may not cancel once we have started providing any part of such Services to you with your agreement.
4.4.3. You may cancel any order for Products other than audio or video recordings or software at any time within 14 calendar days from the day after receiving such Products, without liability to us.
4.4.5. Where you have ordered audio or video recordings or software, you do not have a right to cancel your order once it has been accepted and where either (i) download of the audio or video recordings or software has started; or (ii) where the audio or video recordings or software has been delivered to on CD, DVD or other similar storage devices and the item is unwrapped.
4.4.6. You may cancel your order by calling us or by going into store if bought in store. Any cancellation notice must be given before the end of the 14 calendar days period referred to above.
4.4.7. If you cancel an order for Goods, they must be returned to us within 14 days of you informing us of your wish to cancel, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
4.4.8. Unless collection of the Goods has been arranged, you must return the Goods by sending them to Direct Returns, Mismoosh LTD 74 Branston Road, LE15 9RS, Uppingham, Rutland, UK at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery where appropriate. Please see online at for further details of our returns policy.
4.4.9. Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
4.4.10. You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
4.4.11. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. Use would include, but not be limited to using the Goods to make or receive a call, sending or receiving SMS/MMS, connecting to and/or accessing the internet, downloading, or using any functions of the Goods for example amending settings, saving data, adding a contact or appointment, taking a photograph or using an application. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
4.4.12. If you cancel your order in accordance with the provisions of this Clause 4.4, subject to the provisions of Clauses 4.4.7 and 4.4.11 we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.4.7) within 14 days of such cancellation, only where the Goods have been returned or evidence of the Goods being returned (in accordance with Clause 4.4.7) is provided to us.

  1. Your Personal Information


5.1 Your data protection rights are set out in our Privacy Policy, which sets out how we collect and use your personal information. This can be viewed at

  1. Terms applicable only to Promotional Items received for free or at a discount when you have entered into a Network Contract or an agreement for Subscription Services


6.1. In relation to this Clause 6 and Clause 7 only, the terms listed below shall have the following meaning: "Minimum Period" means any minimum period for the provision of any Subscription Services or Network Services beginning the day of which the provision of your Subscription Services or Network Services (as applicable) begin or, in the case of a contract renewal, the date on which that renewal becomes effective; "Network Services" means the telecommunication, internet or television services provided by a Network Operator; "Network Contract" means a contract entered into between you and your Network Operator relating to the provision of Network Services; "Network Operator" means a Network provider nominated by us to you into which you have entered any Network Contract; "Promotional Items" means any goods/ gift cards/ vouchers/ subscription services or similar received for free or at a discount when you have entered into a Services Contract; and "Services Contract" means a Network Contract or contract for Subscription Services.
6.1.1. Where you have received your Promotional Item(s) and: (i) it has not been possible to fully provision you with your Network Services or Subscription Services, for whatever reason, within 60 days of you placing your order; (ii) your Services Contract is terminated as a result of you being in breach of its terms (including but not limited to where you have failed to fulfil your payment obligations during the Minimum Period); or (iii) you move onto a lower rate monthly subscription or you end the Services Contract for any reason within your Minimum Period you must: a. return the Promotional Items to us upon ending your Services Contract or within 14 days of our request for you to do so by sending it to the address of which we notify you (here, we recommend that you use special delivery); or b. keep the Promotional Items, in which case you agree to pay us the amount of the discount being the stand-alone retail price of the Promotional Items (i.e. the price you would have paid had you purchased the Promotional Items without entering into the Services Contract) less any amount paid by you at the time of purchase for the Promotional Items (the "Outstanding Amount").
6.1.2. Any Outstanding Amount due will be invoiced as we advise and you must pay the invoiced amount within 14 days of the date of the invoice.
6.1.3. We agree that, subject to the provisions of Clauses 6.1.1 and 6.1.2 we will not exercise our right under Clause 3.7 where you have entered into a Services Contract, and are duly performing your obligations as to payment under it.

  1. Terms Applicable to cash-back, redemptions or similar promotional deals offering you a financial incentive or rebate when you have entered into a Services Contract (together, "Cash-back Deals")
    7.1. The following conditions are in addition to any specific terms applicable to any Cash-back Deal that you have entered into.
    7.2. Where Cash-back Deals offer you a fixed price line rental via cash-back or redemption, this fixed price is dependent on the Network Operator or service provider not increasing the price of its Services. Where the price of the Services is increased by the Network Operator or service provider, this is done independently of the Cash-back Deal. The amount of payments you receive under your Cash-back Deal will remain static for the duration of the Cash-back Deal and you will remain liable to the Network Operator or service provider for any such increased prices.
    7.3. You may be required to make payments upfront for the full amounts due under your Services Contract prior to being entitled to claim any payments from us under your Cash-back Deal.
    7.4. To claim any payments due to you under your Cash-back Deal you must ensure that all payments due from you under your Services Contract are up to date.
    7.5. Where you have received your financial incentive as part of your Cash-back Deal and:
    7.5.1. it has not been possible to fully provision you with your Network Services or Subscription Services, for whatever reason, within 60 days of you placing your order;
    7.5.2. your Services Contract is terminated as a result of you being in breach of its terms (including but not limited to where you have failed to fulfil your payment obligations during the Minimum Period); or
    7.5.3. you move onto a lower rate monthly subscription or you end the Services Contract for any reason within your Minimum Period, you must return the financial incentive to us upon ending your Services Contract.
  2. Limitation of Liability


8.1. We will not be liable for any loss or damage caused by us in circumstances where:
8.1.1. there is no breach of a legal duty of care owed to you by us; and/or
8.1.2. such loss or damage is not reasonably foreseeable.
8.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
8.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
8.4. Nothing in these Conditions shall:
8.4.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
8.4.2. Limit your rights as a consumer under applicable UK law.
8.5. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
8.6. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.
8.7. Each provision of this Clause 8 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.

  1. General


9.1. Events Beyond the Parties' Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.
9.2. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.
9.3. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.
9.4. Governing Law: These Conditions will be governed by English Law and if you are not happy with how we deal with any disagreement and want to take bring court proceedings, you must do so within the UK.
9.5. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
9.6. Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary and calls from mobiles may cost significantly more.

  1. Handling Complaints and Sending Notices
    10.1. If you wish to make a complaint you may do so in the following way:
    10.1.1. by calling 
    10.1.2. in writing addressed to: Mismoosh LTD Limited, 74 Branston Road, LE159RS, Uppingham, Rutland, UK;

    10.2. If you need to send us a notice in relation to these Conditions you can do so in the following way:
    10.2.1. by post to Mismoosh LTD Limited; or

    10.3. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.

 

 

My item is faulty RMA -DOA ( Dead On Arrival)

Our policy

You can return a faulty item for an exchange or a refund within 30 days of purchase or delivery. in case of error, the costs of return are on us.

If more than 30 days has passed since purchase or delivery and your item is still within its guarantee period (normally 12 months and more from purchase), we may be able to offer you a prompt repair replace ore other service.

We don’t cover faults caused by accident damage, neglect, misuse or normal wear and tear. ( provided this is not included in a separate part of the product.)

How to return a faulty item

Within 14 days of your purchase or delivery date, the quickest way to help is in store (exceptions apply).

If you purchased your item online and you can’t come in store, you can:

  • Use our nifty Webchat service /Contact form/Watsapp/ Teamspeak/ Steam / Facebook ore Twitter. Our expert team are on-hand to help you with your query.
  • Complete this form and drop off your item at your local DPD Pickup Shop / Evri / UPS / Royal mail. { We can also collect expensive material from your address and immediately replace it and or return it. This is also part of our after service.}
  • Complete this form [ This form by delivery partners other we send you the form] to organise one of our delivery partners to pick up your item(s) from your home at a time that suits you best.

If more than 30 have passed since purchased or delivery of your item, please get in touch .

 

I've changed my mind

If we have send your item already out ore special on order we cannot cancel the item for free. Please also think by some items also about if the seal are broke ore license items can be exception’s apply !!!

How to return an unwanted item

If you're unable to pop in for visit, you can try one of the following instead:

  • Fill in this form if you'd like to drop your item off at a nearby DPD Pickup Shop / UPS/ DHL /Evri This differs per product how it should be handled. So don't think about returning a laptop or GPU through evri / Royalmail. Then we do not accept the return. If it is well packed and will do it via DPD and/or UPS, we will accept it.
  • Or, fill in the contact form if you'd like our delivery partners to collect it from your home at a suitable time.

Our policy

If you purchased online, you can return your items within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.

If you purchased in store, you can return your item within 21 days in its unopened and sealed packaging along with proof of purchase (excludes connected mobile phones*)

*Returns policies contracts differ by network. You can change or cancel your contract with ID within 14 days of purchase.

If we have send your item already out ore special on order we cannot cancel the item for free. Please also think by some items also about if the seal are broke ore license items can be exception’s apply !!!

MISMOOSH LTD Digital Reward Card

When spending an MISMOOSH LTD Digital Reward Card you accept the terms and conditions below:

    • MISMOOSH LTD Digital Reward Cards awarded when buying a qualifying purchase on Mismoosh LTD are managed by our rewards partner,
    • Each transaction is subject to various fraud checks and MISMOOSH LTD.com reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.
    • MISMOOSH LTD Digital Reward Cards will be sent to the email address stated in the individual order following the qualifying period.
    • Provided you do not cancel your Pay Monthly contract within your 14-day change of mind grace period or return your phone within 30 days due to it being faulty, you will automatically receive the MISMOOSH LTD Digital Reward Card by email following this 30-day period. If you do not receive your MISMOOSH LTD Digital Reward Card within 5 days of this grace period ending, please contact 03338 000 444
    • The value of your MISMOOSH LTD Digital Reward Card is specific to the deal you selected on MISMOOSH LTD and is available to view on your confirmation email.
    • Where possible Third parties will try to meet all delivery requirements but neither Third parties nor MISMOOSH LTD shall be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. 'Loss' in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.
    • Risk will pass to the customer upon delivery. Neither nor MISMOOSH LTD has any liability for lost, stolen or damaged MISMOOSH LTD Digital Reward Cards once risk has passed to the customer at time of email delivery.
    • MISMOOSH LTD Digital Reward Cards cannot be returned or refunded, except in accordance with your legal statutory rights.
    • Third parties is not directly linked to MISMOOSH LTD or any MISMOOSH LTD company and Third parties cannot take responsibility for products and services offered by MISMOOSH LTD or MISMOOSH LTD Mobile companies. In addition, MISMOOSH LTD shall not be responsible for services offered by third parties and its associated companies.
    • The collection and management of your credit card data and personal information which is collected, processed and managed is solely used for sending and managing the reward and to authorise payment. Privacy Policy can be found .
    • MISMOOSH LTD Digital Reward Card values should be checked immediately upon receipt. Any discrepancies must be notified immediately to MISMOOSH LTD Customer Service by calling or email  Neither MISMOOSH LTD nor Third parties can be held responsible for any shortage or loss of any MISMOOSH LTD Digital Reward Cards not notified to Third parties within 14 working days of email delivery, or the specified delivery date in respect of lost cards.
    • Third parties cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
    • Breach of these terms and conditions by you will entitle Third parties and/or MISMOOSH LTD to seek the appropriate legal remedy available for injunction, damages or otherwise.
    • Whilst the contents of the website are checked for accuracy, Third parties cannot be held responsible for omissions or errors or any statements made on the site. Nor is Third parties responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.
    • The images on the website including trademarks can only be used with the permission of the owner.
  • As a UK registered company any disputes with MISMOOSH LTD and/or Third parties will be subject to resolution under English Law and subject to the exclusive jurisdiction of the courts of England and Wales.

Finance

To be eligible to apply for finance, you must be 18 or older and have been a UK resident for more than 3 years. If applying via mismoosh.com you must also have an MISMOOSH (GDVA-GSFA ) My Account. Other conditions may apply and we cannot guarantee that your application will be accepted. The stock will not be allocated until the application has been completed and approved. We reserve the right to withdraw finance on certain products at any time.

If you’ve used finance to buy from MISMOOSH (GDVA-GSFA ) in the past, you’ll keep your payment plan with V12, our previous finance provider, until the balance is paid off. If you want to buy using finance again, you’ll need to apply for a new plan with Third parties. For customers who need help with their existing payment plan, you can contact us ore the Third parties.

To apply for finance via Mismoosh (gdva-gsfa ).com with Third parties, just follow these 6 easy steps:

  • Add a product to your basket and go to checkout.
  • Choose MISMOOSH (GDVA-GSFA ) Finance as your payment method, then click ‘check your eligibility ’.
  • Log in to your MISMOOSH (GDVA-GSFA ) My Account, or create an account if you don’t have one.
  • Answer 5 questions and Third parties will tell you if they think you’re eligible for MISMOOSH (GDVA-GSFA ) Finance – this won’t affect your credit score.
  • Third parties will then run a full credit check – this could affect your credit score.
  • Read the legal info, select a credit limit preference and add your e-signature.

To apply for finance in an MISMOOSH (GDVA-GSFA ) store, please speak to a member of staff who will be on hand to guide you through the process.

If you are unhappy with Third parties’s decision about your application, you’re more than welcome to make an appeal. To do this, please call Contact the Third parties. You’ll have one month to submit your appeal once Third parties has told you about their decision.

If you’ve been accepted and you’re buying a product from MISMOOSH (GDVA-GSFA ), please note that orders delivered using Click & Collect can't be paid for using MISMOOSH (GDVA-GSFA ) Finance or the choice of a third party what is included with the order..

For your first MISMOOSH (GDVA-GSFA ) Finance order, you’ll need to have your product delivered to your home address so we can make sure it’s really you. This means that your first purchase cannot be or include a digital download.

Should you cancel your credit agreement and have already received products from us, then you will be liable to pay us in full for the product (unless your cancellation rights apply). In practice, this means that we usually send out the product when everything has been arranged and is outside the credit cancellation.

If you are for any reason unhappy with your MISMOOSH (GDVA-GSFA ) Finance plan and wish to make a complaint, please contact us as soon as possible and we will do our best to put things right.

If you are not happy with our decision regarding your complaint and wish to take it further, you can ask the Financial Ombudsman Service to review your complaint. You can contact them using the details below ore or the choice of a third party what is included with the order.:

Phone - 0300 123 9123
Email - complaint.info@financial-ombudsman.org.uk
Online - www.financial-ombudsman.org.uk
Letter - The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

If you have a loan through a European provision, the EU legislation will count here from the third party provider.

 

 

Payment options

Credit & debit cards

Found your perfect tech? Sorted your delivery or pick up? Now all you need to do is pay. Its that easy!

 

We accept:

American Express

Maestro

MasterCard

Visa Credit

Visa Debit

Paypal

Apple Pay

Ideal

Klarna

 

We also offer a range of flexible credit and leasing options so you can spread the cost for any major purchases. Payment options will be added when you complete your order and want to pay. There you have the choice to choose from here. payment option differs per location and country.

 

When we take payment for your order

As soon as your order is placed we request authorisation for payment from your bank. This includes orders that are to be delivered on a specific date.

 

Reducing the risk of authorisation being refused by your card issuer

  • Make sure your personal details are correct and match those registered to your bank account.
  • When pre-ordering items, ensure the expiry date of your card is not outside the expected release date for your items.
  • Make sure your card is registered to the billing address.
  • Sign up to a card authentication scheme such as Verified by Visa or MasterCard SecureCode.
  • If you are placing a high value order, consider informing your bank before purchase.
  • If your bank directly contacts you to confirm account usage, please inform us and we will retry for authorisation.