RMA / DOA Policy Warranty support

Mismoosh Ltd – RMA / DOA Policy (Updated July 2025)

1. What is Covered

This policy applies to items that:
– Arrive damaged or are Dead on Arrival (DOA)
– Malfunction shortly after delivery
– Were ordered in error (see Section 8)
Applies to: IT hardware, outdoor goods, survival tools, legal supplies, and electronics.

2. Reporting a DOA or Fault

You must notify us within 14 calendar days of delivery by emailing mismooshltd@gmail.com with:
– Order number, full name, and description of the issue
– Clear photo(s) or video evidence
– Serial numbers and proof of purchase

3. RMA Number & Submission Time

Please allow up to 48 hours for your RMA number to be issued.
Do not resubmit – this may lead to duplicate cases and delays.
You must wait for your RMA number before returning any goods.

4. Manufacturer Warranties

Many products carry a manufacturer’s warranty which we must follow.
We work with suppliers to ensure fair and prompt resolutions.

5. Return Instructions

If approved:
– You will receive an RMA number and return instructions.
– Returns must include all original items (accessories, manuals, packaging).
– Items must be securely packed and labelled with the RMA number.

6. Shipping Costs

– If the item is DOA or our error, we will cover return postage (UK standard only).
– If the issue is customer-induced or not replicated, you are responsible for shipping costs.
– Items must not be returned without prior authorisation.

7. Customer-Induced Damage

Examples include:
– Bent CPU pins, cracked screens, water damage, user modification
Such items will be processed only as chargeable repairs if repair is possible.

8. Stock Rotation & Return by Customer Error

Returns due to misordering, buyer’s remorse, or stock rotation are only accepted at our discretion, subject to:
– 10% restocking fee
– Refund will be at the lower of the price paid or current market value
– Items must be unopened, unused, and in immaculate condition
– Customer covers all freight costs
– Mismoosh Ltd may refuse credit if the item is not returned in satisfactory condition

9. Outcome: Refund / Replacement / Repair

Once received and inspected:
– Faulty items will be repaired, replaced, or refunded
– Refunds are processed to your original payment method
– Non-faulty items will be returned at your cost

10. Legal Rights

This policy complies with:
– UK Consumer Rights Act 2015
– EU Consumer Rights Directive (where applicable)
– Distance Selling Regulations

For full legal policies, see:
– https://mismoosh.com/refund_returns-2/privacy-policy/
– https://mismoosh.com/refund_returns-2/terms-and-conditions/

11. International Returns & Marketplace Orders

If you purchased a Mismoosh Ltd product via eBay, TikTok Shop, or Amazon:
– You may return via their official platform or directly to us.
– Their platform return rules apply, but we also offer flexible direct return options.

International customers:
– Responsible for return shipping unless item is faulty or DOA.
– Mark returns as “Returned Goods” to avoid import fees.

12. Manufacturer Warranty Support Abroad

Many of our products come from brands like:
– TP-Link, Lenovo, Logitech, Dell, ASUS, HP, Anker
– Garmin, Osprey, Petzl, Berghaus, Lifesystems

These offer global warranty support. If you move abroad, you may access their support in your country. We assist with:
– Proof of purchase
– Initial diagnostics
– Contact instructions for brand support

This does not replace your legal rights under UK or EU law.

Mismoosh Ltd – RMA Request Form

Please complete this form to request a return under our RMA / DOA Policy. All fields are required.

You can print this:

Date of Request: ________________________

RMA Number (to be filled by Mismoosh Ltd): ________________________

Customer Full Name: __________________________________________

Email Address: _______________________________________________

Phone Number: _______________________________________________

Order Number: _______________________________________________

Platform of Purchase (e.g. Website, TikTok, Amazon, eBay): ____________________

Product Name / Model: ________________________________________

Serial Number (if available): _________________________________

Date Received: _______________________________________________

Describe the Issue (fault, DOA, damage, missing parts):

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

Was the item used? (Yes / No): __________________________

Return Tracking Number (if already posted): __________________________

Customer Signature: __________________________    Date: __________________

Please attach any supporting photos, and return this form with your item if instructed to do so.

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