Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Warranty RMA -DOA ( Dead On Arrival) ore Return ADVANCE

My item is faulty RMA -DOA ( Dead On Arrival)

Our policy

You can return a faulty item for an exchange or a refund within 30 days of purchase or delivery. in case of error, the costs of return are on us.

If more than 30 days has passed since purchase or delivery and your item is still within its guarantee period (normally 12 months and more from purchase), we may be able to offer you a prompt repair replace ore other service.

We don’t cover faults caused by accident damage, neglect, misuse or normal wear and tear. ( provided this is not included in a separate part of the product.)

How to return a faulty item

Within 14 days of your purchase or delivery date, the quickest way to help is in store (exceptions apply).

If you purchased your item online and you can’t come in store, you can:

Use our nifty Webchat service /Contact form/Watsapp/ Teamspeak/ Steam / Facebook ore Twitter. Our expert team are on-hand to help you with your query.
Complete this form and drop off your item at your local DPD Pickup Shop / Evri / UPS / Royal mail. { We can also collect expensive material from your address and immediately replace it and or return it. This is also part of our after service.}
Complete this form [ This form by delivery partners other we send you the form] to organise one of our delivery partners to pick up your item(s) from your home at a time that suits you best.

If more than 30 have passed since purchased or delivery of your item, please get in touch .

I’ve changed my mind

If we have send your item already out ore special on order we cannot cancel the item for free. Please also think by some items also about if the seal are broke ore license items can be exception’s apply !!!

How to return an unwanted item

If you’re unable to pop in for visit, you can try one of the following instead:

Fill in this form if you’d like to drop your item off at a nearby DPD Pickup Shop / UPS/ DHL /Evri This differs per product how it should be handled. So don’t think about returning a laptop or GPU through evri / Royalmail. Then we do not accept the return. If it is well packed and will do it via DPD and/or UPS, we will accept it.
Or, fill in the contact form if you’d like our delivery partners to collect it from your home at a suitable time.

Our policy

If you purchased online, you can return your items within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.

If you purchased in store, you can return your item within 21 days in its unopened and sealed packaging along with proof of purchase (excludes connected mobile phones*)

*Returns policies contracts differ by network. You can change or cancel your contract with ID within 14 days of purchase.

Mismoosh LTD , a company registered in England and Wales under the number 10251092 with registered office at 74 Branston Road LE159RS Uppingham Rutland United Kingdom; Mobile: +44 07507939354, Land line: +44 01572821926