Mismoosh Ltd

FAQ: About This Information

Q: Where does this information come from?
A: This FAQ has been created thanks to our commitment to quality and transparency, as well as valuable input from customers who have shared their experiences with us. Their feedback helps us build a clear, comprehensive FAQ to better assist future customers and set clear expectations.

Expert Repairs for All Things Tech

Find answers to your pressing questions here, making it easier to explore Mismoosh Ltd’s services.

What types of IT repairs do you handle?
We specialize in repairing computers, laptops, gaming consoles, and other digital devices with precision.

Can you repair vintage toys or collectibles?
Yes, our toy repair experts are skilled in restoring vintage and collectible toys to their former glory.

How long does a typical repair take?
Most repairs are completed within 3-5 business days, though this may vary based on complexity.

Do you offer a warranty on your repairs?
Absolutely! All our repairs come with a 90-day warranty for your peace of mind.

Payment & Shipping for International Orders

Q: Why is my payment on hold, and why does it take so long to process?
A: Due to recent UK financial regulations and enhanced security measures (such as the Data Use and Access Act 2025), payment processors like Visa and WooPayments conduct additional compliance checks—especially for new accounts and high-value international orders. This process can take up to 18 days before payment is fully cleared.

Q: When will my order be shipped?
A: We dispatch orders only once full payment has cleared, in accordance with our company policy and UK data protection laws. For international shipments—especially high-value electronics—we also complete a customs declaration (CN23) to meet import/export regulations.

Q: Why doesn’t your website offer multiple express shipping options?
A: We’re actively working to expand our shipping options. Shipping to certain countries, including Israel, requires careful courier selection due to restrictions on high-value items. We appreciate your patience as we improve our delivery choices.

Q: Can you expedite my order?
A: We prioritize urgent orders whenever possible. After payment clears, your order will be shipped with full tracking and insurance. If you experience any delays, please get in touch and we’ll do our best to assist.

About Mismoosh’s Wide Range of Services

Q: Why does Mismoosh offer such a wide variety of services?
A: Mismoosh Ltd is proud to serve both individuals and businesses with a broad spectrum of services that reflect our expertise across multiple industries:

Outdoor Gear, Toys & Gaming: Repairing and restoring vintage toys, collectibles, gaming consoles, and outdoor equipment to keep your favorite items in excellent condition.
Legal & Business Services: Providing legal consultancy, accounting, auditing, and computer facilities management to support businesses with smooth operations.
Software Development & IT Solutions: Creating custom software tailored for business and domestic use, improving productivity and efficiency.
Tourism & Guiding Activities: Offering professional tourist guide services to enhance travel experiences.

This diverse offering allows us to provide comprehensive, high-quality solutions that meet a wide range of customer needs.

Laws and Regulations Affecting Payments & Shipping

Q: Why are payments sometimes delayed or on hold for so long?
A: Recent changes in UK laws—such as the Data Use and Access Act 2025 and the Online Safety Act 2025—have introduced stricter security and compliance checks for payment processors like Visa and WooPayments. These rules especially affect new accounts and high-value international orders, which can result in payment holds lasting up to 18 days.

Q: How do these laws impact my order with Mismoosh?
A: To comply with UK financial regulations and data protection laws, we only ship orders once full payment is successfully processed and cleared. Additionally, for international shipments, especially expensive electronics, we prepare a customs declaration (CN23) to meet import/export and customs requirements.

Q: What is the CN23 customs declaration, and why is it necessary?
A: The CN23 is an official customs form required for international shipments of high-value goods. It includes detailed information about the contents and value of your package to help customs authorities process and clear your order without delays.

Q: What are CN22 and CN23 customs declarations?
A: Both CN22 and CN23 are official customs forms used when shipping items internationally to provide customs authorities with information about the contents and value of the package.

CN22: Used for packages with a value up to approximately £270 (varies by country). It’s a smaller customs label usually attached directly to the package.
CN23: Used for higher value packages (over £270) or commercial shipments. It’s a detailed customs declaration form accompanied by a dispatch note (CP72) and must be affixed to the package.

Q: When do you use CN22 or CN23?
A: The choice depends on the value and type of goods:

Low-value, personal items usually require CN22.
High-value items, commercial shipments, or certain restricted goods require CN23.

Q: Are there other customs forms I should know about?
A: Yes, depending on the destination and shipment type, other forms like invoices, export declarations, or certificates of origin may be required. We ensure all necessary paperwork is completed for smooth customs clearance.

Q: Does Mismoosh collect or store my personal data?
A: Yes, but only as necessary to process your orders and comply with legal requirements. We adhere strictly to UK data protection laws (including the Data Protection Act 2018) to ensure your data is handled securely and responsibly.

Q: Why doesn’t Mismoosh offer PayPal anymore?
A: While PayPal remains a popular payment method, it incurs high fees which would have to be passed on to customers. To keep prices competitive and comply with changing regulations, we primarily use Visa and WooPayments with all necessary compliance checks. Additionally, we offer payment options through Square, Stripe, Monzo, NatWest, and Worldpay to provide secure and flexible payment solutions.

Q: Are the rules different in the EU?
A: Yes, the EU has its own set of regulations that are often similar or complementary to those in the UK. For example:

Payment processing and anti-fraud measures: The EU follows regulations like the Payment Services Directive 2 (PSD2), which mandates strong customer authentication and extra security checks for online payments.
Data protection: The EU’s General Data Protection Regulation (GDPR) is a major law that sets strict standards for how companies collect, store, and use personal data. The UK’s Data Protection Act 2018 closely mirrors GDPR.
Customs and shipping: With Brexit, customs procedures between the UK and EU have changed, and businesses shipping internationally must comply with customs declarations and import/export laws in both jurisdictions.

These regulations ensure safer transactions and data security but can also lead to delays in processing payments or shipments, especially for cross-border orders.

Additional FAQs

Q: How do I request a quote for repair or services?
A: You can request a free quote by contacting us via the website contact form, email, or phone. Provide details about your device or service needs, and we’ll respond promptly.

Q: What if my item can’t be repaired?
A: If a repair isn’t possible or cost-effective, we’ll inform you immediately and offer advice on alternatives or replacement options.

Q: Do you provide remote technical support?
A: Yes, for certain IT issues, we offer remote support sessions to diagnose and fix problems without needing you to send your device.

Q: Can I track the status of my repair or order?
A: Yes, once your order or repair is in progress, we provide tracking information via email or through our customer portal.

Q: What are your business hours?
A: Our customer service and repair department operate Monday to Friday, 9 AM to 6 PM GMT. For urgent matters, please contact us directly.

Q: Do you offer bulk or business service discounts?
A: Yes, we offer special pricing for business clients and bulk orders. Please contact our sales team for details.

Q: How do you ensure the security of my personal and payment information?
A: We use industry-standard encryption and comply with UK and international data protection laws to safeguard your information.

Q: What happens if my shipment is lost or damaged?
A: All shipments are fully insured. In the unlikely event of loss or damage, please contact us immediately to start a claims process.

Q: How do returns and refunds work?
A: Please refer to our full Refund & Returns Policy for detailed information on how to return products and receive refunds.

Q: Do you offer gift wrapping or personalized messages?
A: Yes, we offer gift wrapping and can include a personalized message with your order upon request.