- Privacy Policy Mismoosh Ltd

Mismoosh Ltd – Privacy Policy (Updated July 2025)

Who We Are
What Data We Collect
How We Use Your Information
Legal Basis for Processing
Sharing Your Information
International Data Transfers
How We Protect Your Data
Your Rights
How Long We Keep Your Information
Children’s Privacy
Cookies and Tracking Technologies
Hosting, Connectivity & Data Storage Providers
Legal Framework and Verification
Updates to This Privacy Policy
Contacting Us

1. Who We Are

Mismoosh Ltd is a UK-based multi-sector company operating in:

Online and physical retail (outdoor equipment, toys, and survival goods)
IT support, repairs, and technical consultancy
Legal and court assistance for clients and care-linked businesses

Registered Office: 74 Branston Road, Uppingham, LE15 9RS, United Kingdom
Email: mismooshltd@gmail.com
Phone: +44 1664 490808 / +44 7731 485552 / +44 7507 939354
Website: https://mismoosh.com

We operate in the UK, the EU, the United States, China, and Taiwan.

2. What Data We Collect

We collect:

Account & contact details: name, email, phone, address
Purchase & payment details: order history, billing address, bank or card data via secure gateways
Device & repair info: serial numbers, user files (when necessary)
Legal/court data: with explicit consent, we process case-related information including legal documents
Outdoor & survival bookings: health/disability info (if relevant to safety)
Digital behaviour: analytics, cookies, and tracker data (see Section 11)

3. How We Use Your Information

Fulfilling contracts (e.g., orders, repairs, support)
Managing legal case support with client consent
Providing technical or emergency advice
Complying with regulations
Improving marketing via Google, Meta, TikTok, etc.
Analysing site performance and user trends using advanced tools for e-commerce analytics

4. Legal Basis for Processing

Our lawful bases include:

Consent (e.g., marketing, sensitive data)
Contractual necessity (e.g., sales, repairs)
Legal obligations (e.g., tax, safety laws)
Vital interests (e.g., emergencies during guided outdoor activities)
Legitimate interest (e.g., service improvement and customer experience)

More info: ICO lawful bases

5. Sharing Your Information

We may share with:

Payment providers: Stripe, PayPal, Squareup, Monzo, NatWest, Google Pay, iDEAL
Hosting and backups: Amazon, Google, Meta
Legal partners or court portals (e.g., ContactOCMC@justice.gov.uk)
Communication tools: Gmail, WhatsApp, Discord, Meta Messenger, TikTok Shop, SwitchboardFree, Zivver
Outdoor instructors (when safety info is needed)

6. International Data Transfers

Your data may be transferred outside the UK, notably to:

USA: hosting and backups (via Namecheap, Amazon, Google)
EU & Asia: payment and communication systems We apply appropriate safeguards including:
SSL encryption
Data sharing agreements
SCCs (Standard Contractual Clauses) where applicable

Reference: UK GDPR international transfers

7. How We Protect Your Data

Website protected via SSL (Namecheap)
Secure hosting in the USA
Two-factor authentication on Gmail, Meta, etc.
Use of Zivver for secure legal/medical communication

8. Your Rights

Under the UK GDPR, you can:

Access, correct, or delete your data
Object to or restrict certain uses
Request a copy of your data (portability)
Withdraw consent at any time
Complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk

9. How Long We Keep Your Information

Financial/legal records: up to 6 years
Support requests: 12–36 months
Marketing data: until unsubscribed or consent withdrawn
Legal case files: deleted upon case closure unless legally required otherwise

10. Children’s Privacy

We do not knowingly collect data from children under 13 without verified parental consent.

11. Cookies and Tracking Technologies

We use cookies from:

WooCommerce (shopping cart, order history): e.g., wc_fragments_#
Sourcebuster.js (analytics attribution): sbjs_udata, sbjs_session, sbjs_first_add, etc.
Chaty Widget, Clarity.ms, c.bing.com (chat tools, analytics, advertising)