My item is faulty RMA -DOA ( Dead On Arrival)

Our policy

You can return a faulty item for an exchange or a refund within 30 days of purchase or delivery. in case of error, the costs of return are on us.

If more than 30 days has passed since purchase or delivery and your item is still within its guarantee period (normally 12 months and more from purchase), we may be able to offer you a prompt repair replace ore other service.

We don’t cover faults caused by accident damage, neglect, misuse or normal wear and tear. ( provided this is not included in a separate part of the product.)

How to return a faulty item

Within 14 days of your purchase or delivery date, the quickest way to help is in store (exceptions apply).

If you purchased your item online and you can’t come in store, you can:

• Use our nifty Webchat service /Contact form/Watsapp/ Teamspeak/ Steam / Facebook ore Twitter. Our expert team are on-hand to help you with your query.
• Complete this form and drop off your item at your local DPD Pickup Shop / Evri / UPS / Royal mail. { We can also collect expensive material from your address and immediately replace it and or return it. This is also part of our after service.}
• Complete this form [ This form by delivery partners other we send you the form] to organise one of our delivery partners to pick up your item(s) from your home at a time that suits you best.

If more than 30 have passed since purchased or delivery of your item, please get in touch .

I've changed my mind

If we have send your item already out ore special on order we cannot cancel the item for free. Please also think by some items also about if the seal are broke ore license items can be exception’s apply !!!

How to return an unwanted item

If you're unable to pop in for visit, you can try one of the following instead:

• Fill in this form if you'd like to drop your item off at a nearby DPD Pickup Shop / UPS/ DHL /Evri This differs per product how it should be handled. So don't think about returning a laptop or GPU through evri / Royalmail. Then we do not accept the return. If it is well packed and will do it via DPD and/or UPS, we will accept it.
• Or, fill in the contact form if you'd like our delivery partners to collect it from your home at a suitable time.

Our policy

If you purchased online, you can return your items within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.

If you purchased in store, you can return your item within 21 days in its unopened and sealed packaging along with proof of purchase (excludes connected mobile phones*)

*Returns policies contracts differ by network. You can change or cancel your contract with ID within 14 days of purchase.

If we have send your item already out ore special on order we cannot cancel the item for free. Please also think by some items also about if the seal are broke ore license items can be exception’s apply !!!

Mismoosh LTD , a company registered in England and Wales under the number 10251092 with registered office at 74 Branston Road LE159RS Uppingham Rutland United Kingdom; Mobile 1: +44 07507939354, Mobile 2: (+44) 07731485552

Nature of business

• 62012 - Business and domestic software development.
• 62030 - Computer facilities management activities.
• 69201 - Accounting and auditing activities.
• 79901 - Activities of tourist guide and outdoors.